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All the information you need, as a tenant in a building managed by Savills
Q & A
We have answered the most common questions we get.
Are you still missing the answer to your question? A little further down the page you can find our contact information.
Lease & Contract
I need a copy of my lease contract, how do I proceed?
Send an e-mail to bostad@savills.se and we will send you a copy of your lease contract.
I have not received my rental invoice
Please contact our customer service at bostad@savills.se or call +46 8 674 03 00 and we will send you the invoice.
My direct debit has not been withdrawn, how do I do it?
If you do not have money in your account the day before the draw takes place, no draw will be made on the payment date. We try to make another draw.
If the money has not been deducted from your account, you can contact our customer service at bostad@savills.se or call +46 8 674 03 00 to get an OCR number on your latest invoice, to be able to pay manually.
I want to connect direct debit, how do I do it?
You need to submit an application for direct debit.
Contact us at customer service bostad@savills.se / +46 8 674 03 00 and we will send you an application form.
I want to rent a parking lot
Send an e-mail to bostad@savills.se if you want to rent a parking lot.
When will I be notified if my apartment exchange has been approved?
The processing time for apartment exchanges is about 2 months. You will be contacted when it has been approved.
Termination & Moving out
How can I terminate my apartment lease?
Use our cancellation form which can be found under ‘Information & forms’. Fill in the form and email it to bostad@savills.se. As soon as your case is handled, you will receive a confirmation with more information regarding inspection and moving out.
Can I move out earlier than my notice period?
No, the termination period is three months, counted from next month and three months ahead.
For students, the termination period is two months, counted from next month and two months ahead.
I want to book an inspection before moving out.
Send an e-mail to bostad@savills.se, we usually send out inspection appointments a few months before the termination date.
I want to terminate my parking lot, how do I do it?
Send an e-mail to bostad@savills.se if you want to terminate your parking lot.
I have lost my key / key tag and need to order a new one. How do I do it?
Answer: You have to report to your property manager who operates your property if you have lost your key or key tag.
If you live an a student apartment (Vasakronan), please call +46 8 545 415 55.
Moving in
Do you have your own apartment queue that you can join?
Unfortunately not. All the apartments are mediated by Stockholms Bostadsförmedling.
I am currently in line for a Savills apartment through Stockholms Bostadsförmedling, but have not been contacted yet.
Our processing times are about 2-3 weeks. If you have not heard from us, you can contact us at bostad@savills.se.
Don’t forget to add correct and updated information at Stockholms Bostadsförmedling when you are looking for an apartment, for example contact information, information about current housing, etc
Another apartment in my property is empty and I am interested in switching to it. Is it possible to do that?
No, we distribute all our apartments through Bostadsförmedlingen.
I have just moved in and have questions / opinions regarding the condition and cleaning of my apartment.
If you have just moved in and you think that the cleaning is poorly done, you need to document (take pictures) and e-mail them to bostad@savills.se within 3 days from the move-in date.
Common questions regarding student accommodations
Are there any available pictures of my Student accommodation before I accept?
No.
Is it allowed to keep animals in the Student accommodation?
No, it’s not allowed to keep animals in Savills Student accommodation
I am registred for a distance education, am I allowed to rent a Student apartment at Savills?
No, the course must be based within the municipality of Stockholm. Distance learning is not approved.
I did not pass the education points that requires, can I still rent my student accommodation?
No, you must pass at least 22.5 higher education points/75 professional course points in order to continue to rent the student accommodation.
Am I allowed to sublease my apartment during the summer?
The landlord's permission is always required for subletting. Permission is given where tenants have significant reasons for wanting to sublet, such as studying or working elsewhere. If subleasing your accommodation without permission, the tenant run the risk of losing their contract.
Is it allowed for my partner to register at my address, even though only my name is stated on the contract?
Yes, but If your partner wish to have his/her name on the door, you need to send in birth certificates on both you and your partner. After that, the caretaker will put the name on the door.
It is not allowed to put a self-made note on the door.
I received a floor plan from Stockholms Bostadsförmedling, but they dont match the reality.
The floor plan was made as an example.
Neighbours and other tenants
I would like to report disruptive neighbours.
Contact your property manager, we will then start an investigation.
Another tenant has registred my apartmentnumber at the Swedish Tax Agency.
Contact bostad@savills.se as a first step. If there is a tenant who by misstake registred the wrong apartmentnumber, we will contact the tenant and correct the misstake.
Notice: If there is a person who is not our tenant you must contact the swedish tax agency on you own to start an investigation.
The previous tenant did not terminate the electricity contract / internet contract when moving out.
Contact bostad@savills.se
Contact information
I would like to get in contact with the current property manager or the rental administration
You will find the current telephone number and other information on the notice board in your building's entrance.
I have questions regarding / would like to discuss renovation, who should I contact?
The property manager. You will find information of the current property manager at the board in your building's entrance.
Information & forms
Reporting faults
Faults should be reported to the caretaker. You will find the telephone number and other information on the notice board in your building's entrance.
- Reporting faults to Loudden (including studen accommodation)
- Reporting faults to Retta
- Reporting raults to Axcell (Malmö)
In case of emergency such as fire or ongoing burglary - call 112.
Student
Student accommodation is provided as a temporary residence provided that you are taking active university studies or full-time professional courses.
- The applicant must take at least 30 higher education points/100 professional course points per term
- The applicant must pass at least 22.5 higher education points/75 professional course points in order to continue to rent the student accommodation
- The course must be based within the municipality of Stockholm. Distance learning is not approved
- The landlord will only accept non-smokers and no pets in the apartment
- The landlord will not accept people with records of non-payment of debts or unpaid liabilities
- The landlord will obtain housing references
- If a tenant already occupies property, a terminated lease contract or a sales document can be presented before a new contract is signed
You will find forms for students below:
Notice of termination, student
Moving in
Student:
Key collection for all student accommodation occurs on the day of moving in (the first working day of the month) at Regeringsgatan 48 between 1:30 and 4:30 pm.
Moving in is the first weekday in the month from 1:00 pm. If the first day in the month is a holiday you will be able to pick up the keys in the first comming weekday thereafter.
Inspection and handover of keys is according to the agreement with the property manager.
Do not forget to sign a new contract for your household electricity and change your address.
When you move in your apartment should have been properly cleaned. Savills don´t do any cleaning inspections. Please let us know if the appartment is not properly cleaned.
Rent
The rental invoices will be sent to you on a quarterly basis. The rent is paid in advance the last working day the month before to which the rent relates. If the rent is paid too late it can lead too eviction from the apartment.
Savills offers electroic invoices to tenants at the address Vartoftagatan 47 A & B, Götgatan 78 (Skrapan), Dialoggatan 22 and Mäster Samuelsgatan 54 / Bryggargatan 3. Electronic invoice means that you receive the invoice electronically directly to your Internet bank. To connect to electronic invoice, select Savills Management from the list of affiliated companies. Contact your bank and they will help you get started. You make the application through your internet bank and contact them if you have questions.
Termination
Below you will find forms for cancellation.
Moving out
Inspection
Before you move you need to book a time for inspection by the property manager. You must include yourself in the survey to have the opportunity to address/discuss any complaints or injuries. Abnormal wear, you will have to stand the cost. All equipment belonging to the apartment to be in place during the inspection. They include: doors, bathroom cabinets, hat rack and other fixtures.
Cleaning
Before the property is vacated it must first be thoroughly cleaned. Please do not forget the balcony and storage room. Please use the checklist
Keys
All keys belonging to the apartement must be submitted at the reception of Savills Förvaltning AB, Olof Palmes gata 11 betweekn 8:00 am and 11:30 am the 1st of the month you move out. Lost keys will be charged for. Do not forget to cancel your electricity supply.
Keys Studentskrapan
All keys belogning to the appartment must be submitted in an envelope at the administrations office at floor no 2 in Skrapan. Please mark the envelope with your name and appartment number.
Disruptive neighbours
The tenancy agreement contains the following paragraph: "It is the duty of the tenant to take good care of the apartment and anything belonging to it, and in using the apartment, to comply with all requirements to preserve sound and orderly conditions in the property". If you have disruptive neighbours, contact your property manager.
Disruptive tenants risk being evicted.
Apartment exchanges
Savills Förvaltning AB does not arrange any internal or external apartment exchanges. If you yourself find someone to exchange with, a written application must be submitted to us.
Subletting
The landlord's permission is always required for subletting. Permission is given where tenants have significant reasons for wanting to sublet, such as studying or working elsewhere.
Maintenance
Maintenance in apartments is carried out according to the needs and decisions of the property manager who is responsible for your particular house.
If your apartment needs maintenance, you need to contact the property manager for an appointment of an inspection.
Here are some examples of things you are allowed to do in your apartment:
- You can wallpaper or repaint in the apartment, however, it should be carried out professionally and you need to choose a neutral color and tone that does not stand out.
- You may change your cabinet doors, but never to anything that impairs the condition or standard.
- Replacing appliances and installing a dishwasher. However, it is important to do this with the help of a professional.
- Replacing fittings and handles
Here are some examples of things you are not allowed to do in the apartment:
- Sand the floor or change it
- Demolishing walls or décor
- Installing a kitchen hood
- Drill abnormally many holes in walls and ceilings
In case of uncertainty, it is always better to consult the property manager before starting any work in your apartment.
Contact information
Post address:
Savills Förvaltning AB
Box 16024
103 21 Stockholm
Office address:
Regeringsgatan 48
111 37 Stockholm
Contact:
Phone: +46 8 674 03 00
E-mail: bostad@savills.se
Phone hours:
Mon-Thu. 9:00 to 11:00
If you have urgent questions regarding maintenance and repairs, you should contact the property manager and not Savills. Contact information can be found on the board at the entrence of your property.
If Loudden is your caretaker, you report your maintenance and repairs to them here.